Call Center Specialists
Professional Telecommunications provides products for maximizing and managing call center resources. Products that improve efficiencies, enhance productivity, and positively impact the bottom line. Our role is to find the right solution for our clients.
The company founded in 1993, is a privately held corporation headquartered in Northern California. The management team has in excess of 35+ years combined telecommunications experience. While the management teams has a wide range of experince in the call center industry with the various switching platforms, the company is one of the few resources in the U.S. with Central Office (Centrex) ACD expertise.
We realize it is not only technology that clientís purchase, it is solutions and long term relationships. Therefore, our company mission is to work with clients to ensure that their technology investments have tangible benefits. In order for PTel to succeed, our clients must succeed first.
In 1999 the company instituted a hosted Centrex ACD/MIS service for the State of California. This enabled the agencies to have all of the features of the VU-ACD/100 MIS to provide real-time stats, performance metrics and reporting capability at a fraction of the cost of owning the system. Since the inception there are now 20 plus agencies, and 500 plus agents utilizing this service.
PTel is featured on the CalNet contract as a Joint Marketing partner of AT&T to provide call center solutions for all California state agencies. And for those agencies that need to fulfill mandates for working with small business, the company is a Certified Small Business Enterprise.
The company has formed strong alliances and partnerships with manufacturers that share our vision of providing leading edge technology and excellent service. PTelís commitment to excellence has gained the trust and respect of numerous entities as call center experts, such as:
City & County of Los Angeles
State of California (20+ agencies)
Wells Fargo Bank
San Joaquin Hospital
NY Poison Control
Port of Los Angeles
P.O. Box 3136
San Ramon CA 93583
Toll Free: 925.786.5064