In 1996 Vocalcom launched Hermes Pro, the first global call center solution based on a PC-PBX server. Named the number one CTI IP-PCBX solutions developer by IDC 2000, over 700 customers at 1200 locations in 20 countries are using this technology.
Innovative technology to meet real business demands leads to an increase in your company’s efficiency. The technological advances provided by the Hermes Pro platform enables companies to bring together and personalize business applications to new levels of sophistication with ease.
The agent environment has been designed to optimize user efficiency and to enhance productivity while ensuring the highest levels of quality in customer service. Hermes Pro is totally multi-functional in terms of operator and supervisor workstations. With an “All in the Box” concept linked to your network or connected to your PBX.
- Automated Call Distributor (ACD)
- Reporting System
- CTI Platform
- Interactive Voice Response Unit (IVR)
- Real Time monitoring
- Outbound Predictive Dialing
- Unified Messaging, fax, e-mails
- Recording System
- Scripting Tools
- Blended Campaign Management
- Interactive E-Mail and Web
The ability to drive the customer relationship with the speed and accuracy your business needs to prosper in today’s dynamic environment is the exciting prospect offered by Hermes Pro.
Call for a web demo and you decide if Hermes Pro is the number one integrated solution for the multi-channel contact center market!!
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Call Center Specialists
(800)647-7640
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