Presence Management

Employees manage their own presence in the queues. They let the system know, either by phone or on the web, when they are available to take calls. Managers can override employee settings at any time. Our system then automatically adjusts call routing so callers aren't going to phone numbers that aren't manned.

Real Time Monitoring

Virtual PBX lets you see your business working in real time. You can watch a call come through the system and get routed to one of your employees. You can see which employees are taking calls and which might be avoiding calls. You can see how long your callers have been on hold, how long its been since the last call, and much, much more – all updated every 20 seconds. Since it's so up-to-date, you can make immediate moves to fix problems or add resources. If you do business through your phones, this is something you just have to see.

Online Reports and Call Logs

But can I see what happened yesterday? Yes! Yesterday, last week, last month, everything that's happened over the last 3 months – it's all there with our online reporting system. Extension owners can see a list of calls that came in while they were out, including the phone numbers of the callers. Business managers can look at traffic patterns so they know what time of day to have the most employees available. Want to know which marketing activities product the most results? Use a different phone number for each campaign and we'll keep track of call volume for you. You can see how many calls were dropped, the percent that were answered, the number that went to voice mail, and far more that will help you grow your business and make it run smooth.

Professional Telecommunications
Call Center Specialists
(800)647-7640
sales@ptelinc.com

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