You enter your call center volumes, costs, and service level goals, either manually or by pasting in the data from ACD reports and spreadsheets -- Call Center Designer tells you how well your call center is doing, and how well it can do by week, day, hour, and minute.
||For each hour, half hour or quarter hour determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of the work week. |
||Determines the optimum number of agents you need for the best service and maximum profit for a specific time period of the day, such as the busiest or least busy hour. Obtain valuable performance predictions for different staffing levels.|
Determines the optimum number of inbound lines based on busy levels.
You can then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to a file that can be recalled later. All calculations and graphs may be formatted for inclusion in spreadsheet and textual reports.