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Portage Communications' workforce management software products are the most affordable and flexible software tools available for managing a small to medium sized inbound call center. Design and maintain your call center for optimum agent productivity and ideal customer service levels with an easy-to-use call center management software.
AgentTime™ Scheduler is the leading affordable call center scheduling solution designed specifically for the small or medium sized call center. AgentTime includes Call Center Designer and SimACD staffing to create agent schedules.
• Forecasts staffing
• Incorporates shifts, non-phone work
• Takes into account agent preferences
• Allows easy changes to agents schedule
• Want-if scenarios
• Print schedules or format into HTML for viewing on a website Download a PowerPoint presentation for a quick overview
Call Center Designer™ gives you the ability to plan the number of people and inbound lines needed for any call center volume and service level. Input call volumes, average call lengths, service level goals and call center costs. Call Center Designer shows how many staffed agents and inbound lines are needed for each time period of the workday.
SimACD™ is an add-on module to Call Center Designer. Test and try out different number of agents and inbound lines in a computer simulated ACD before actually implementing them in the call center. SimACD compresses a day’s worth of call traffic into a short period of time by representing each second of a day with a few microseconds of computer time.
For a copy of our demo CD, send an email to info@ptelinc.com
Professional Telecommunications
Call Center Specialists
(800)647-7640
sales@ptelinc.com
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