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Main | Call Center Designer | SimACD | Agent Time Scheduler | FAQ | Pricing |
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At the end of the simulation, you will see how many calls were handled, abandoned, given a busy, queued, and overflowed along with queue lengths, average speed to answer, and actual service levels given to callers.
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Perform more simulations with different combinations of agents and inbound lines until you are satisfied with the service levels, agent work load, and call center finances.
Contact us to schedule a Web Demo - linda@ptelinc.com
Professional Telecommunications
Call Center Specialists
sales@ptelinc.com
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